FAQ

How long does it take for delivery? How long does it take for delivery?
  • We guarantee next business day delivery for orders placed before 10am. Otherwise if ordered on Monday after 10am, your order will be delivered on Wednesday etc. On some occasions it make take up to 2 business days. If you have not received your product after 2 business days, please contact our support team at sales@glampalm.com.sg with your details and they will call or reply within 24 hours.
There is a problem with my styler, what do I do? There is a problem with my styler, what do I do?
  • All GlamPalm products are made to the highest standard but if for some reason there is a problem with your styler then please contact our support team on warranty@glampalm.com.sg and we will get back to you within 24 hours. Please ensure you have your full name, contact details, serial number and a brief description of the problem in the email to ensure a speedy returns process.
Where is GlamPalm made? Where is GlamPalm made?
  • All GlamPalm products are made from start to finish in South Korea by UNIL Electronics Corporation. We currently have 6 factories producing GlamPalm products for the world.
Can I purchase GlamPalm at a salon or try before I buy? Can I purchase GlamPalm at a salon or try before I buy?
  • GlamPalm is available at Hairloom Salon. Please look under our stockists tab to find more information. Due to hygiene reasons we recommend to try before you buy if you are unsure as we cannot refund used products. We recommend you read our reviews, blog advertorials and other reviews on various websites if you are unsure.
    If you are interested in selling GlamPalm products in your salon or any hair & beauty distributors that have interest, please send an email to sales@glampalm.com.sg with your salon or company details.
Can I use my styler overseas or when I travel? Can I use my styler overseas or when I travel?
  • Yes. All stylers have Universal Voltage and are fitted with Surge Protectors. They can be used anywhere in the world. If for some reason there is an electrical surge, the styler will flash and beep.If this happens, turn off the styler, pull the cord out from the socket and wait ten seconds; then simply plug the cord back in and turn on the styler.
How do I know my GlamPalm is genuine? How do I know my GlamPalm is genuine?
  • Every styler is fitted with a state of the art RFID chip which cannot be copied or imitated. We can also track it through the Serial Number printed on the label. Please send an email to sales@glampalm.com.sg if you are unsure. Please ensure you put in the following details to ensure a speedy response; your name, where you purchased your GlamPalm and the date you purchased or received your GlamPalm.
How do I know if my styler is still under warranty? How do I know if my styler is still under warranty?
  • Standard manufacturer’s warranty is One (1) Year from the date of purchase and every purchase is recorded through our sales system. You will need to provide your full name and the serial number of your styler by email to warranty@glampalm.com.sg and one of our staff will let you know when the warranty is valid till.
How do I know which model to buy? How do I know which model to buy?
  • We have a “Styler Guide” on the website which is a recommendation based on hair length and type and what styles you would like to achieve. If you have any further questions, please do not hesitate to contact our staff by email on sales@glampalm.com.sg.
What temperature should I use the styler for my hair? What temperature should I use the styler for my hair?
  • We have a “Temperature Guide” on the website which is a recommendation based on how you want to style your hair.
    Due to the various hair types, you may need to use the styler at a higher/lower temperature than what is on the guide; it is a matter of finding the right temperature for your hair type.
    REMEMBER: You do not need to use heat protector before or after styling your hair with GlamPalm products and please ensure your hair is completely dry before using any heat tools.
Can I put the heat cap on as soon as I have finished using my styler? Can I put the heat cap on as soon as I have finished using my styler?
  • Yes. The heat cap is designed so users can place the cap on the styler as soon as they have finished and leave it unattended to allow it to cool down. Please ensure you place the styler on a flat, hard surface away from any fire dangers.
I bought my GlamPalm from another website, is it still under warranty in Singapore? I bought my GlamPalm from another website, is it still under warranty in Singapore?
  • Unfortunately, the standard manufacturer's warranty is only valid for customer's who have purchased from the Official GlamPalm Singapore site or an Authorized Seller in Singapore. Each GlamPalm Styler has a unique RFID Chip and Serial Number which enables us to track where it was purchased. If you have any doubts, please contact our support team on sales@glampalm.com.sg.
I live in another country, can I buy from GlamPalm Singapore? I live in another country, can I buy from GlamPalm Singapore?
  • Unfortunately, GlamPalm has exclusive distributors in each country which means we cannot ship outside of Singapore. If you would like to purchase a GlamPalm, please email our support team on sales@glampalm.com.sg and then we will put you in touch with our Head Office.
Does Healing Stone wear off over time? Does Healing Stone wear off over time?
  • No. Healing Stone never wears off during the lifetime of the iron. Please ensure you keep your heating plates clean by wiping them with a damp cloth time to time. Never clean them while the iron is on or hot, only clean while the heating plates are cool.
If you have a question that is not here, please use our CONTACT FORM and we will have your questions answered within 24 hours!